Privacy Policy

1. Introduction

Uptime Logic ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you use our managed IT services, AI support solutions, website creation services, or visit our website at uptimelogic.net.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and business address
• Business information and industry details
• Technical information about your IT infrastructure and requirements
• Communication preferences
• Payment and billing information (processed securely through Stripe)
• Website content and design preferences
• Support tickets and service requests

2.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• System performance and monitoring data (for managed IT clients)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Integrate with third-party services (HubSpot, Google Analytics, Meta Pixel)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process payments and manage billing
• Respond to your requests, inquiries, and support tickets
• Send service updates, technical notifications, and important announcements
• Improve our services and user experience
• Monitor system performance and security
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Analyze usage patterns and optimize our website
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service providers who assist in our operations (hosting, payment processing, analytics)
• Technology partners for service delivery (Microsoft, Google, etc.)
• Professional advisors and consultants
• Law enforcement or regulatory authorities when required by law
• Business partners with your explicit consent

4.1 Third-Party Services

We use the following third-party services that may collect information:

• HubSpot: Customer relationship management and marketing automation
• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google Analytics: Website analytics and performance tracking
• Meta Pixel: Advertising and conversion tracking
• Calendly: Appointment scheduling

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active client data: Retained during service relationship plus 7 years
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for 26 months
• Support tickets: Retained for 3 years for service improvement

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request data portability
• Object to processing of your information
• Withdraw consent for marketing communications
• Opt-out of cookies (though this may affect website functionality)

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Contact Us

If you have questions about this privacy policy or our practices, please contact us at:

12. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.