The leak
Owners and techs are on jobs when the phone rings. After-hours heat, water, and backup calls still need a next step. Voicemail does not qualify the work.
What the desk does
AI Front Desk answers, asks approved questions, books or routes, and alerts the team. Exceptions escalate to a person.
- After-hours and overflow answering
- Service-area and urgency qualification
- Appointment or callback workflows
- Dispatch notes captured in one place